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Last updated: August 2025
At Moss & Moonlight, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or make a purchase from us.
1. What We Collect
When you interact with our website, we may collect the following information:
Your name, email address, shipping and billing address
Payment information (processed securely via third-party providers — we do not store card details)
Order history and customer service communications
IP address and browsing behaviour (via cookies – see below)
2. How We Use Your Information
We use your information to:
Process and deliver your orders
Respond to your questions or support requests
Send order confirmations and tracking updates
Improve our website, services, and customer experience
Send occasional marketing emails (only if you opt-in)
We never sell or share your personal data with third parties for marketing purposes.
3. Cookies
Our website uses cookies to improve your browsing experience. Cookies help us:
Remember your preferences
Analyse website traffic
Track items in your cart
You can control or disable cookies through your browser settings at any time.
4. How We Protect Your Data
We take appropriate security measures to protect your information against loss, misuse, and unauthorised access. Your personal data is stored securely and only accessed by those who need it to fulfil your order or assist you.
5. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction of incorrect data
Request deletion of your data
Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at chelsealoveseyspiritualcoach@gmail.com.
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